Like many other technological breakthroughs, HuP (High Utilization Positive) was created in response to another need. Patented in 1982, its original objective was to meet tough new environmental standards, and help eliminate lead dust from the battery manufacturing plant. But it was discovered during initial testing that the HuP exhibited cycling capabilities well in excess of conventional batteries.
10 stars would be more appropriate! We have been in our off grid solar home for 9 years with out a hitch. I had the good fortune to call Tom Duffy as I was designing our home and he took the time to walk me through ALL of the things that would make our solar experience seamless. He is a problem solver and not an order taker, he took the time to understand what we wanted to do and helped us to get there. I shopped hard and then called Tom, in the end we got better equipment for less money. In this day and age I believe you get what you pay for, cheap gear is not the way to go. What we got with The Solar Biz was an amazing amount of value. I have recommended them to friends and they have had the same experience that I have. Such a pleasure to find folks that want to help you, such a pleasure to work with the Duffy’s.
I really appreciate all the help that solar Biz, Barb and Patty have done for me while trying to figure out a system for the camper I've been working on. They have a knowledgeable staff and very great customer service. I will be a return customer. Thanks again Patty and Barb for all you knowledgeable help.
I ordered 2 batteries from this company and I can honestly say that this has been one of the best customer service experiences I have had in some time. Carrie was very helpful and friendly. She made sure that all of my options were clear, my questions were answered, and my order was processed quickly. Confirmation emails were clear and my pickup location was provided. All in all, a great first impression. I will update after my order is delivered but for now I couldn't be happier with my experience.
I recently ordered a water pump through The Solar Biz because they had the best price. After I made my order, I did more research on the pump and found that it just didn't satisfy my specific need. Carrie, the Customer Service Manager, was absolutely awesome in getting my order canceled. She didn't have to go the extra mile--she could have just taken the easy path and told me to return it after I received it. This is the kind of thing I value when doing business! I plan to make purchases of other solar-related items in the future, and I know where I will take my business.
I have been dealing with the Solar Biz for years, and am never surprised by the staff's friendly attitude, helpful demeanor and technical know how. I have spent thousands there over the years, and always get super service no matter if its a small screw, or a new battery bank. They have literally helped me design and maintain my solar system, from the ground up. They've spent hours on the phone with me, walking me through the steps to build a safe, efficient system. Patty, Tom and Barb are the best in the business! They make a great team. If you have a problem, they make it their problem until your happy. Thanks again for the great help over the years guys!